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Aging and Disability Health Homes Manager

Department: Education & Community Services
Reports To: Aging and Disability Services Program Director
Status: Regular, Exempt, Full Time 
FLSA: Exempt
Hiring Range: 28 ($59,384 to $66,019 annually)
Location: Tukwila
Closing Date: February 7th, 2019 or until filled 
 
Scope
Neighborhood House has a longstanding commitment to ensure that low income, immigrant and refugee aging and disabled members of our community age in place, receiving culturally appropriate services that enable the highest quality of life. The primary role of the Aging & Disability Health Homes Manager is the establishment and oversight of the agency’s Health Homes and Foundational Community Supports Programs. This will include the development of program policies, budget and performance management, program quality assurance, and recruitment and supervision of bilingual, bicultural direct service staff.
 
The ideal candidate will have experience with clinical care coordination, program development, be highly organized, and have extensive operational experience with similar programs, specifically those dealing with aging, disabled and potentially homebound clients in a clinical setting.
 
At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.
 
Responsibilities
Implementation and Program Management
  • Provide management and leadership to ensure that the program is high quality and responsive to community and participant needs.
  • Oversee all program operations to ensure that all applicable internal policies, protocols and client services are in compliance with requirements of our agency, funding partners, state regulations, and best practice guidelines.
  • Develop strong relationships with a number of strategically identified organizations that administer the Health Homes and Foundational Community Supports programs to deliver these programs through the NH Health Homes team.
  • Establish policies and procedures that coordinate program delivery, balancing the requirements and expectations of partner organizations.
  • Assess program capacity, growth and expansion on an ongoing basis to ensure that the program delivers high quality care coordination while remaining financially viable; NOTE: this may include providing direct services to clients as needed in periods of program growth and transition.
  • Maintain key project documents, including regular program reports, evaluations, file audits, etc.
  • Develop and monitor complex project budgets; identify and make budget adjustments in a timely manner as necessary.
  • Analyze and evaluate program quality and client services, making modifications and adjustments to ensure the best possible client services.
  • Actively engage with community partners, service providers and funders who can provide services that fill gaps or add enhanced programming that benefit program growth and opportunity.
  • Manage to assure all outcome targets are achieved.
Supervision and Administration
  • Recruit, hire, train, and supervise qualified staff in alignment with NH values and other program requirements.
  • Provide clear expectations, set individual and project goals, emphasize the highest quality management decision-making, mediate conflict, and promote employee growth and development.
  • Provide ongoing coaching and problem solving with staff to ensure strong service delivery and client outcomes.
  • Provide training and professional development opportunities for staff, emphasizing cultural competence and adherence to all applicable laws and regulations.
  • Provide case consultation and support to direct service staff on complex cases.
  • Ensure all required staff certifications and training requirements are up to date.
  • Assist with the recruitment and support of program volunteers, as needed.
  • Perform other duties as assigned.
Qualifications
Minimum Qualifications
  • Bachelor’s degree in Social Work, Psychology, Human Services, Public Administration or related field.
  • 5 years’ experience in social services, senior or disabled assistance programs or other social service programs with an emphasis on aging, low-income and diverse populations.
  • Supervisory and/or leadership experience demonstrating capacity to build relationships with funders and partner agencies, advise clinical staff, and train on clinical topics as well as client recruitment and retention.
  • Alternative combinations of education and experience that yield the same degree of
  • professional and managerial competence may be considered. 3 years’ direct responsibility with contract and budget development and management including fiscal and program accountability.
  • Experience with managing or providing direct service to clients with mobility, mental health and/or chronic conditions that affect their quality of life.
  • Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems.
  • Ability to work in a dynamic environment with constant change and growth.
  • Excellent verbal and written communication skills.
  • Proven organizational skills and the ability to grasp the “big picture.”
  • Must be proficient in key computer applications (MS Office/Word/Excel/Access).
  • CPR Certification (within 30 days of employment, maintain current certificate during employment).
  • First Aid Certification (within 30 days of employment, maintain current certificate during employment).
  • Sexual Harassment Training (within 30 days of hire).
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Must pass Neighborhood House background check requirements.
  • Position requires Washington State bi-annual criminal background re-check.
Desired Qualifications
  • Master's Degree in Social Work or related field.
  • 2+ years of clinical supervision of a diverse team of direct service staff with limited formal social service training.
  • Experience with the development and implementation of program policies and procedures for publicly funded programs serving aging and disabled communities.
  • Experience with and knowledge of chronic health conditions affecting aging, disabled and homebound clients.
Benefits
Click here for more details about our benefits program.
 
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
 
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 
  • Email:
     nhjobs@nhwa.org

  • Fax:
     (206) 923-6776

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.