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Housing Stability Case Manager II

Department: Education & Community Services
Reports To: Housing Stability Manager
Status: Regular, 40 hours per week, 12 months per year
FLSA: Non-Exempt
Hiring Range: 16 ($19.82 to $21.99 per hour)
Location: New Holly
Closing Date:
April 13th, 2018 or until filled

The Housing Stability Case Manager II has primary responsibility to secure and stabilize housing for homeless, formerly homeless and at-risk of becoming homeless clients who are currently engaged in intensive job development and job search activities with Employment Specialists. These services include, but are not limited to: housing relocation, eviction prevention, housing search, landlord liaison activities, financial coaching, and housing counseling. This position will work closely with the Housing Stability Manager and Employment and Housing Coordinator to implement new housing and employment strategies aimed at linking housing case management and employment services with the goal of making rapid client progress toward living-wage employment and housing stability. This position will take a vital role in fulfilling one of our agency’s mission goals ‘self-sufficiency’ through housing stability. NH HS Case Mangers work in diverse communities where the majority of clients may have Limited English Proficiency. The ideal candidate will have the ability to speak fluent Spanish or at least have strong intercultural communication skills.
At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.

  • Conduct community outreach and recruitment to low income individuals and families in need of housing assistance.
  • Conduct strengths-based assessment of housing placement barriers, and work in partnership with clients to develop plans for obtaining and maintaining permanent housing.
  • Work closely with clients to address and resolve financial barriers to housing stability such as credit repair, debt reduction and other financial services.
  • Work in partnership with clients and Employment Specialists to develop strategies and short- and long-term goals for obtaining and maintaining employment.
  • Provide support to Housing Stability team for housing search and landlord communication.
  • Provide advocacy-based case-management to clients to support forward progress on goals aligned with their individualized Self-Sufficiency Action plans.
  • Conduct financial coaching sessions with clients that includes helping them to understand housing requirements, create and adhere to budgets and build other skills needed for independent living.
  • Conduct exit coaching activities and retention services for clients upon their completion of the program.
  • Evaluate and assess level of financial and other support for clients on a regular basis to determine level of interventions.
  • Whenever necessary, facilitate and conduct housing search with each client per individual needs, including attending site visits, assisting with application completion, sharing landlord connections.
  • Assess for need and provide rental, utility or move-in assistance which includes inspection of housing units for HUD habitability standards.
  • Outreach, collaborate, build and maintain relationships with landlords, housing programs and other community agencies.
  • In collaboration with the Employment & Housing Coordinator, research, develop and maintain knowledge of landlord/tenant laws, support client adherence to these laws, and assist in addressing landlord compliance issues.
  • Maintain knowledge of King County resources and provide appropriate referrals to address barriers to stable housing and employment, i.e: medical, mental health, chemical dependency, domestic violence, education, immigration, children’s issues.
  • Coordinate services with other NH staff, including employment case managers, for complementary services or in a co-case management model.
  • Participate in clinical case reviews, training, and case consultations.
  • Track participant activities and ensure timely and accurate collection of program data as outlined by management team.
  • Collect and input client data into Clarity Homeless Management Information System database.
  • Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in team workgroups.
  • Other duties as assigned.
Minimum Qualifications
  • A.A. degree in Human Services, Social Work or a related field. Relevant experience may be accepted in lieu of degree.
  • Two to four years experience working in social work, employment or human services.  Case management experience preferred.
  • Ability to read and write in Spanish and/or demonstrate experience working with clients who speak English as a second language.
  • Strong communications skills: listening, oral and written and positive, problem-solving.
  • Ability to work under limited supervision and considerable self-direction.
  • Team player who is resourceful, proactive, and comfortable working with diverse populations.
  • Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
  • Ability to excel in highly visible, highly public settings.
  • Computer literacy, including MS Office.
  • Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
  • Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
  • Must have reliable, independent transportation for frequent travel to client homes and between sites.
  • Family Development Certification (must be obtained within 90 days of employment and maintain certification current during employment)
  • First Aid certification (within 30 days of hire).
  • CPR Certification (within 30 days of hire).
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Must pass Neighborhood House background check requirements.
  • Postion requires Washington State bi-annual criminal background re-check.
Desired Qualifications
  • B.A. degree in Human Services, Social Work, Education, or a related field.
Click here for more details about our benefits program.
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 
  • Email:

  • Fax:
     (206) 923-6776

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to