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Family Support Worker II

Department: Education & Community Services
Reports To: Family and Social Services Manager
Status: Regular, 40 hours per week, 12 months per year
FLSA: Non-Exempt
Location: South King County, various sites
iring Range: 13 ($17.55 to $19.48 per hour)
Closing Date: December 15, 2017 or when filled

The Family Support Worker has primary responsibility for assisting eligible individuals and families to become more stabilized and self-sufficient by providing comprehensive services. These services include outreach, crisis intervention, Family Development Model Case Management, linkages to other Neighborhood House and community-based services as well as technical assistance focused on building healthy, stable and vibrant communities. Age and needs of clients served may vary depending on funding, staff deployment or agency needs. Clients may include seniors, families of school-age children, low income families or individuals at risk
of becoming homeless, for example.
NH FSWs work in diverse communities where the majority of clients may have Limited English Proficiency. Bilingual FSWs are required to help immigrants and refugees navigate the US social support systems that can provide critical self sufficiency services. Interpretation and translation in individual and group settings are required.

  • Written and verbal translation in both English and a primary language that meets the cultural/language needs of NH clients and our surrounding communities.
  • Maintain a caseload of at least 25-35 active clients using the Family Development
  • Case Management Model.
  • Provide intervention services focused on eviction prevention, family stabilization and changing at-risk behaviors.
  • Provide a wide range of self-sufficiency advocacy, including asset building skill development, linkage to employment opportunities or access to adult/family education.
  • Conduct outreach to residents and community members for NH services.
  • Provide information, referral, and advocacy to link clients to appropriate services in a timely manner.
  • Follow up with clients to ensure appropriate receipt of needed services.
  • Limited accompaniment to services in the community.
  • Maintain good working relationships with community service providers, government funders and housing authorities.
  • Provide technical assistance to resident community building activities.
  • Work as a member of the Neighborhood House Family and Social Services and interdepartmental teams.
  • Participate in clinical case reviews, training, and case consultations.
  • Maintain communication with team members, NH management and partners on client and community needs to help ensure NH continues to meet community needs and gaps.
  • Maintain timely accurate, complete records of all clients in line with acceptable social work practices.
  • Cooperate in the timely and accurate collection and reporting of service statistics using the NH MIS reporting requirements and forms.
  • Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems and procedures, or participating on team workgroups.
  • Provide translation and interpretation services for designated language as needed.
  • Work with staff from other Neighborhood House programs to coordinate services.
  • Liaison and bridge to key ethnic communities and/or leaders to help NH coordinate services to underserved communities.
  • Provide appropriate No Wrong Door Services to clients who do not meet other program eligibility, as needed. This may include co-case managing clients in other departments or providing translation or interpretation support for NH initiatives.
  • Other duties as assigned.
Minimum Qualifications

  • Bachelor Degree in Social Work or a related field; experience accepted in lieu of degree.
  • One year experience working in social work or human services.
  • Bi-lingual with English skills sufficiently strong to prepare documents in English; Ability to translate English documents to primary language in an accurate and timely manner.
  • Team player who is resourceful, proactive, and comfortable working with diverse populations.
  • Good listening and oral/written communications skills and a non-judgmental, positive, problem-solving attitude.
  • Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
  • Ability to excel in highly visible, highly public settings.
  • Computer literacy, including MS Office.
  • Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
  • Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
  • Must have reliable, independent transportation for frequent travel to client homes and between sites.
  • Family Development Certification (must be obtained within 6 months of employment and maintain certification current during employment).
  • Elderly Information and Assistance Certification.
  • First Aid Certification (within 30 days of hire).
  • CPR Certification (within 30 days of hire).
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Postion requires Washington State bi-annual criminal background re-check.
Desired Qualifications

  • Bilingual in Spanish and English.
  • Demonstrated ability to act as a bridge to targeted communities (particularly African-American, Latino, and/or Native American Communities) to help NH coordinate services to underserved populations.

Click here for more details about our benefits program.
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 
  • Email:

  • Fax:
     (206) 923-6776

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to