Neighborhood House
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Homecare Support Specialist

Department: Education & Community Services 
Reports To: Aging and Disability Services Manager 
Status: Regular, 40 hours per week, 12 months per year
FLSA: Non-Exempt
Hiring Range: 16 ($19.24 to $21.35 per hour)
Location: Tukwila
Closing Date: December 15, 2017, or when filled

Neighborhood House has a longstanding commitment to ensure that low income, immigrant and refugee aging and disabled members of our community age in place, receiving culturally appropriate services that enable the highest quality of life.  The primary role of this position is to support the administrative requirements of the Aging and Disability Services Program, including coordination and contracting of Individual Providers of in-home care services to elderly and disabled adult clients receiving Department of Social and Health Services (DSHS) Medicaid funded personal care and other services. The Homecare Support Specialist will work as a member of the administrative team to provide data management and administrative assistance to the program toward the shared goal of providing culturally and linguistically competent services to the program’s clients and their personal care providers.
This is a new position, program and division within the Education & Community Services Department at Neighborhood House. The ideal candidate will have experience navigating within a dynamic and flexible atmosphere and have experience working with diverse populations.

  • Utilize DSHS and ADS data systems to generate reports that monitor a number of revolving deadlines; communicate efficiently and effectively to clients, case managers and providers to help clients and their providers maintain compliance DSHS requirements.
  • Assist clients and Case Managers with recruiting, contracting and termination of theirIndividual Personal Providers (Ips) and/or home care agency.
  • Ensure that all Individual Providers are approved to work prior to authorizing payments; update personal care authorizations to reflect individual provider work status.
  • Maintain a computer tracking system and database of all IPs and ensure that they are current on their certifications, trainings and are eligible to provide care. Provide information to case managers, clients and Providers on upcoming training deadlines and how the Provider can access training successfully.
  • Maintain back-up documentation of IPs eligibility for billing and audit purposes.
  • With the support of the clinical team, coordinate the required documentation, authorization and ordering process for medical equipment requests from clients in compliance with DSHS requirements. Develop relationships with Providers to improve the efficiency of this process.
  • Be available to agency staff, Training Partnership staff, and IPs to answer questions and troubleshoot problems.
  • Perform other duties as assigned.
Minimum Qualifications
  • Associates Degree in social work, social sciences, health, human services or related field, OR
  • Three years of experience working in administration, social services, health, or a similar high- paced environment with an emphasis on diverse populations. An equivalent combination of education and experience may be considered.
  • Demonstrated ability to perform job duties within the context of complex Federal and State regulations and definitions and to complete extensive technical documentation.
  • Very organized with a high level of attention to detail.
  • Ability to communicate effectively, both orally and in writing, with individuals from a wide range of cultural backgrounds.
  • Demonstrated ability to provide supportive customer service in a high-paced environment.
  • Must be proficient in key computer applications (MS Office/Word/Excel/Access).
  • Current First Aid Certificate (within 30 days of hire, maintain current certificate during employment).
  • Current CPR Certificate (within 30 days of hire, maintain current certificate during employment).
  • Child Protective Services Training (within 90 days of employment).
  • Must pass Neighborhood House’s background check requirements.
Desired Qualifications

  • Bilingual in Ukrainian or Farsi and English with the ability to communicate and prepare documents in English.
  • Bachelor’s degree in Social Work, Behavioral Science or related field.
  • Knowledge of and proficiency in client services-tracking database or related database navigation.
  • Knowledge of and experience in elderly or disability issues and social or health related resources that assist elderly and individuals with disabilities maintain their independence and quality of life.
Click here for more details about our benefits program.

Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to